Difference between revisions of "Passenger satisfaction"
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(Created page with "In real life passenger satisfaction is a kinf of ''word of mouth'' and is usually collected and shown on certain rating websites and is an important...") |
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Every single passenger can describe | Every single passenger can describe impressions of her/his flight by rating the follwoing criterias: | ||
* Board Service (selection, availability, value, costs) | * Board Service (selection, availability, value, costs) | ||
* [[Cabin Setup|Aircraft cabin]] (seat comfort, cabin light, general interior, media selection, legroom, condition, cleanliness) | * [[Cabin Setup|Aircraft cabin]] (seat comfort, cabin light, general interior, media selection, legroom, condition, cleanliness) | ||
* Cabin crew ( | * Cabin crew (availability, language, skills, mood) | ||
* Ticket fare (compared to default fare and to competitors as well) | * Ticket fare (compared to default fare and to competitors fare as well) | ||
* Flight delays or (even worse) flight cancellation | * Flight delays or (even worse) flight cancellation | ||
Latest revision as of 12:29, 17 July 2020
In real life passenger satisfaction is a kinf of word of mouth and is usually collected and shown on certain rating websites and is an important indicator for airlines and other potential passengers. In AVIOSIM the passenger feedback has direct impact on the load calculation of all passenger flights.
Every single passenger can describe impressions of her/his flight by rating the follwoing criterias:
- Board Service (selection, availability, value, costs)
- Aircraft cabin (seat comfort, cabin light, general interior, media selection, legroom, condition, cleanliness)
- Cabin crew (availability, language, skills, mood)
- Ticket fare (compared to default fare and to competitors fare as well)
- Flight delays or (even worse) flight cancellation
You can find the overall passenger satisfaction of your airline in the ranking of passenger satisfaction.
For detailed information about passenger satisfaction of your airline please check the Addon Flight Data Collection Consultant (FDCC).